Minimise Contact Center Attrition

Jonathan Hawkins

Aug 303 min read

Comparing Predictive Behavioral Analytics to the traditional Employee Satisfaction Survey

Businesses are turning to advanced solutions like Predictive Behavioral Analytics to gain objective insights into their workforce.

Jonathan Hawkins

Aug 193 min read

Beyond the Snapshot: Next Generation Employee Engagement Ideas

Employee engagement is a crucial determinant of organizational success. However, the traditional methods of measuring engagement, while...

Jonathan Hawkins

Aug 193 min read

Do You Really Want to Retain Everyone? A new approach to employee retention strategies.

It's well know that employee retention is a significant challenge in industries like contact centers, retail, and hospitality. High...

Jonathan Hawkins

Jun 103 min read

Predictive Analytics in Managing Employee Burnout: A PropensityLens Approach

The demands on contact center employees are immense, often leading to high levels of stress and burnout. As organizations seek to...

Jonathan Hawkins

May 173 min read

Comparing Traditional Contact Center Quality Assurance Software with Predictive Behavioral Analytics-Enhanced Reviews

Predictive Behavioral Analytics (PBA), a game-changer that provides deeper insights into agents' mental states and potential future behavior

Jonathan Hawkins

Apr 252 min read

Leveraging Predictive Behavioral Analytics in Contact Centers for Proactive Workforce Management

Within contact centers, employee turnover, burnout, and unplanned absences can severely impact operational efficiency and customer sat.

Jonathan Hawkins

Apr 192 min read

Understanding the Impact of Employee Burnout in Contact Centers - is there a better way of managing it?

Anyone involved in the running and optimisation of contact centers knows that agent burnout is emerging as a more pressing issue than...

Jonathan Hawkins

Apr 153 min read

Transforming Contact Center Employee Attrition: The Power of Anthrolytics Predictive Behavioral Analytics Over Traditional Methods

In the dynamic environment of contact centers, employee attrition can be a significant challenge, impacting not only operational costs...

Jonathan Hawkins

Mar 182 min read

Anthrolytics vs Qualtrics: The Evolution of Employee Engagement Survey Providers

In the Employee Engagement survey provider landscape, the transition from traditional survey platforms like Qualtrics to predictive,...

Jonathan Hawkins

Mar 33 min read

Leading the Charge in Employee Experience Platforms: Top 10 Companies

In today’s fast-paced and ever-changing work environment, understanding employee experience is more crucial than ever. Companies are...

Jonathan Hawkins

Mar 33 min read

Anthrolytics vs. Medallia Employee Experience: A Comprehensive Comparison for Predicting Employee Behavior

This blog post delves into the functionalities, advantages, and distinctions between Anthrolytics and Medallia.